Communication between an Engineer to the Customer Service person can influence the order ‘win’ or a chance for repeat business. While emails are one forum for communication between a technical team member and the Customer Service person responsible for the communication to the customer, a possibility exists that may confuse the conveyance of precision with effectiveness in the message being relayed ultimately back to the customer. The effect of the interpersonal message does matter. Omni supplements Engineer to Customer Service communications with daily operational meetings to confirm understandings which results in a consistent message back to the customer. One team, one consistent message.